handler

An investigation by the watchdog said a call handler rang back the mobile number after the caller hung up.

The call centre, based in Scotland, is staffed by non-clinical call handlers.

Mere seconds into the arrest, however, his handler failed to contain and subdue his K-9 partner.

County Sheriff Lee Baca, convicted in 2017 of thwarting a federal investigation for his role in keeping an informant out of the reach of his FBI handlers and away from a grand jury.

"A Gwent Police complaint handler spoke with the complainant where communication concerns during the investigation were discussed. The complaint was logged in line with statutory guidance," they said.